Related
Public Contact:
Perhaps one of the most important set of skills a security officer can have is the ability to interact with the general public in a professional manner. This means dealing with not only, the client, homeowners, and or board members, but also customers, vendors, contractors, visitors, etc. The security officer performs many functions from f first responder in a crisis, to assisting all of the above with general information. These actions put the security officer in close proximity to the client(s), public and other security professionals. Therefore, the security officer must know how to approach and perform accordingly. Remember, as a security professional, you are representing not just yourself, but the company and location as well.
The security officer needs to demonstrate that he/she wants to sincerely assist. This can be accomplished when dealing with common situations such as providing directions, answering questions, providing escorts, etc.
To sincerely express to public, and or client that the security officer is truly there to help, the security professional should:
Note: If the security officer is unable to resolve an issue he/she should request assistance from a supervisor, post commander or scheduling manager.
Upon initiation of any patrol you should:
STOP – at a safe distance away from the area you’re going to inspect/patrol.
LOOK – for signs of trouble or safety issues.
LISTEN – for any out of the ordinary noises.
Once you have determined that the area is safe to approach begin your patrol / inspection. The following are some of the things to look for:
Doors and windows broken or not secured.
Interior Patrols:
Remember to always have all necessary equipment with you (i.e. radio, flash light, keys documentation, etc.) and never have a routine patrol rout, yet conduct patrols with consistency.
Should the security officer encounter an upset individual(s) for whatever reason, the security officer should take caution when assisting them. If the security officer does not use tact and professionalism, the situation may escalate. When dealing with a disgruntled person(s) the officer should:
When dealing with individual(s) who may be upset or may become upset, there are 7 things a security officer should never say:
Always understand that large portion of your job is public relations. We as security personnel are often the first and or last point of contact for contractors, visitors, customers, vendors, homeowners, clients, and or managers and general public on a daily basis. Often individuals will contact security for assistance and this is why courtesy and professionalism is important. Your first 10 seconds of interaction with the individual will set the tone for the remainder of the encounter. This is why as a security officer you should show the person that you care about their well being, while they are at your location and or post
Address
569 S. Orange Grove Ave. Los Angeles, CA. 90036
Call: +1 (323) 533-0034
Email:info@spartan-securityservices.com
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